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1.8 Based on 49 reviews
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  • Customers like
    • Saleman 2
    • Layout of store 2
    • Selection 1
  • Customers don't like
    • Inferior furniture 6
    • Quality of furniture 3
    • Terrible customer service 3
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I have had ssues problems with damaged products delivered and the repair persons at Raymour hut they do srtand by their service and furniture, Unfact recently my warranty ran out and they still sent me the replacenent pieces ordered by Patricia, a CTR at Raymour. It was also a kind operator that understood my story and sympathized. Both the operato at the NewYork kocation and Patricia were courteous and professional. I would definitely... Read more

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Furniture isn't holding up after a year. Also don't trust their finance department. I set up automatic payments for it to be paid off in 12 months. Now 15 months later turns out the payment that they set up was too low. Now they want me to pay $400.00 in interest and late fees. They didn't even notify me until three months after last auto payment. They practice deceptive practices. Not to be trusted. Read more

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Raymour and flanigan has no concept of customer service. Once youve made the payment your furniture, you're locked in. They don't accomodate a single request. We purchased $4,000 worth of furniture from them and could not return a bunky board of $170 with a full refund. We've purchased furniture from various stores but never experienced something like this.

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First of all i ha e never missed a payment, second of all i tried to explain to cs service that i made a payment in june, raymour and flimflamagain said i didn't and cancelled. My credit, for non payment and added 100 dollars to my bill. They start this bs when your bill is almost paid in full, what they don't know is that im the master of the game. My records are up to date, and when i make the final payment please try to make me pay an extra... Read more

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bought dining room table and chairs in 2011. chairs have always been problematic; can't remember them as staying in tact. support systems have been collapsing, screws falling out ever since we bought them. dropped 300 bucks on platinum warranty and have had them repaired in 2013 only to have them start falling apart within the next year. one chair broke when a 180 lb. adult shifted in it one month after warranty ran out and they refused to... Read more

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So, I had a new sofa delivered, first of all, they didn't completely attach the last seat to the one before, they lock into each other. I nearly broke my neck, when I moved the power recliner and leaned forward just slightly, the whole thing fell forward! Not great for me, since I had just had knee surgery! Then, my husband leaves to go to work the next morning and said the gate was stuck open. The driver called before delivery and asked how... Read more

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I had several problems with Raymour and Flannigan’s quality but the area rug I received that smelled like wet dogs was the last straw. I paid to have the items delivered and was told the only way they would exchange the item was if I returned it to the store. I would not get a refund I would have to take the replacement rug home myself. I am unable to return an 8’ X 11’ area rug let alone take it back and lay it out. My suggestion is to boycott... Read more

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Ive alway purchase my box spring and mattress from sleeps and always satisfied for over 15yrs. I decided to purchase 1 matterss and 1 mattress set from RAYMOUR AND Flanigan for the 1st and Last TIME!!! 1/4 it was delivered without any problems By April the mattress set has sank. I weight 175lbs and sleep alone. The inspector came out to inspect and ruled my mattress as no damage... Im still baffled, not sure if wjat he was measuring or looking... Read more

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I bought bunch of furniture from Raymour and Flanigan. After a month furniture started giving problems. Left corner piece of the sectional was higher than the other pieces. They couldnt fix it; all the pieces get off from each other: they dont stay still. Also, Sofa and the love seat has fabric peeling problem. Raymour does not cover that even though it has only been few months of use. I do not recommend Raymour and Flanigan to anyone. They do... Read more

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Raymour and Flanigan is faked. Platinum protection plan fraud.

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