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  • Customers like
    • Saleman2
    • Layout of store2
    • Fixed problem1
  • Customers don't like
    • Inferior furniture4
    • Lack of transparency3
    • Terrible customer service2

  • Aug 19
  • Other
  • Patchogue, New York
  • Dining Room Chairs
  • 73
  • REVIEW RATING 4/5

My husband and I went to R&F in Patchogue, NY and the salesperson was very accommodating. We purchased 4 dining room chairs and delivery was set for Saturday 8/15/15. Sunday morning (8/16/15) not even 24 hours later my husband (who is a skinny guy) sat on the chair we heard a cracking sound and then leg broke off the chair. I had purchased the insurance so I called them right away. ... Read more

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  • Aug 14
  • Furniture and Decor
  • Fairfield, New Jersey
  • Leather Sofa
  • 62
  • REVIEW RATING 4/5

In 2008, I bought a leather sofa. The finish wore off by 2011. I had purchased the insurance and they replaced it. I replaced it with a loveseat and chair, also leather. They would not let me buy the insurance coverage again. Now, in 2015, the seams are coming apart. I have no children at home and an old dog who couldn't climb on the furniture if she wanted to. They offered to send someone... Read more

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  • Aug 10
  • Furniture and Decor
  • New York, New York
  • Simmons Mattress Set
  • 39
  • REVIEW RATING 4/5

I will never again purchase from Raymour and Flanigan. They have poor quality mattresses that dip in no time and cheap wood in the box-spring that cracks easily. They will not replace the mattresses unless it is dipped 1.5 inches. They told me 1", then after they came out to measure the dip, they then told me it had to be a 1.5" plus dip...hmmm...BS! The beds are $2000-$3000 and higher too! ... Read more

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  • Aug 08
  • Furniture and Decor
  • Edison, New Jersey
  • Sectional Sofa
  • 54
  • REVIEW RATING 4/5

We went shopping for Sectional sofa at Raymour & Flanigan at The Plaza Center at Woodbridge in NJ. Had worst shopping experience with the Store Manger Scott Levy. He was arrogant with worst customer service. We had called in store and had asked if R&F honors competitors coupon and we were assured by Luis that they do and that we should come down to store. As per our telephone conversation... Read more

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Resolved

  • Aug 07
  • Customer Service
  • Newington, Connecticut
  • Raymour And Flanigan Contests And Sweepstakes
  • 1
  • 1
  • 54
  • REVIEW RATING 5/5

I am a customer of Raymour and Flanigan and had bought my Tempurpedic mattress, bedroom and living room furniture from them. I was at the Newington, CT store on 8/1/15 to get a bed for my daughter. On this day they had a raffle that I participated in by making a donation and was told that winners would be called the next day. Unfortunately, we couldn't complete the sale on that day, had to go... Read more

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Ordered a sectional couch on Jan. 11 2015. 11 weeks later was delivered, but the wrong configuration. 8 weeks later it arrived but was the wrong color. Was given delivery date of July 23 which is today. Still nothing. It is now 7 months and still have not received what I ordered. Add comment

My five month old leather love seat is already tearing apart. The serviceman who came to my house to clean it and repair the rips did nothing except put brown spray paint on the tears. He was extemely rude and belligerent to me the entire time. When I called the store to complain, they did nothing about it. I will NEVER buy anything from Raymour and Flanigan again. Add comment

The furniture delivered was inferior to the furniture on display at the store. They will not take it back, I am stuck with it. Thousands of dollars worth. Do not shop at R&F, you will be sorry!!! Add comment

  • Jul 14
  • Furniture and Decor
  • Midlothian, Virginia
  • Cindy Crawford Bedroom Set
  • 1
  • 1
  • 67
  • REVIEW RATING 3/5

We unfortunately for a bedroom set by Cindy Crawford. The dresser drawers smelled of mildew from Day 1 and made all my clothes smell of mildew. I said to my husband that the set must been made in some hot and humid Southeast Asian country and sure enough it was made in Vietnam. We bought this set at Raymour and Flanigan not RTG. R&F said to give it some time and the smell would leave. Well... Read more

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  • Jul 10
  • Furniture and Decor
  • Margate City, New Jersey
  • Loveseat
  • 106
  • REVIEW RATING 4/5

I purchased a sofa and loveseat on July 4,2015, to be delivered on July 10, I was called by Raymor and Flanagan twice that week to confirm delivery date and was called the night before and given a 1:30-4:30 delivery time, at 4:30 I called the store to see what was up and was told they are in my city and running late, 3 min later got a call from the store saying they have a problem with the... Read more

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