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  • Customers like
    • Saleman2
    • Layout of store2
    • Fixed problem1
  • Customers don't like
    • Inferior furniture4
    • Lack of transparency3
    • Terrible customer service2
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Leatherette couch I bought within 6-8 months looked very worn and old. Material very cheap. Can't imagine what couch will look like in a few years. Add comment

  • Sep 14
  • Furniture and Decor
  • Edgewater, New Jersey
  • Donegan Bedroom Set
  • 117

My Fiance and I spent nearly 8000 dollars on three rooms of furniture from raymour and flanigan, immediately after we received our bedroom set, my fiancé began breaking out in hive like blotches, I was convinced it was make-up or a new detergent causing it. until I discovered a bed bug. lifted the mattress and behold in the Bunkie board that supports the mattress was a family of bed bugs nestled... Read more

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  • Sep 03
  • Furniture and Decor
  • South Brunswick Township, New Jersey
  • Leather Recliner
  • 129

I purchased a 3 seater sofa & love seat in March 2014. This is Burgundy color leather power recliner set. The salesperson at Lawrenceville, NJ store told that this is one of the highest selling product! I also purchased a $299/5 year coverage from them. The set is in the living room with normal usage (4 people household), no young children jumping, no liquid spills or any other spills on the... Read more

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  • Aug 19
  • Furniture and Decor
  • Patchogue, New York
  • Dining Room Chairs
  • 157

My husband and I went to R&F in Patchogue, NY and the salesperson was very accommodating. We purchased 4 dining room chairs and delivery was set for Saturday 8/15/15. Sunday morning (8/16/15) not even 24 hours later my husband (who is a skinny guy) sat on the chair we heard a cracking sound and then leg broke off the chair. I had purchased the insurance so I called them right away. ... Read more

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  • Aug 14
  • Furniture and Decor
  • Fairfield, New Jersey
  • Leather Sofa
  • 126

In 2008, I bought a leather sofa. The finish wore off by 2011. I had purchased the insurance and they replaced it. I replaced it with a loveseat and chair, also leather. They would not let me buy the insurance coverage again. Now, in 2015, the seams are coming apart. I have no children at home and an old dog who couldn't climb on the furniture if she wanted to. They offered to send someone... Read more

Was this review helpful? 1 1

  • Aug 10
  • Furniture and Decor
  • New York, New York
  • Simmons Mattress Set
  • 1
  • 1
  • 70

I will never again purchase from Raymour and Flanigan. They have poor quality mattresses that dip in no time and cheap wood in the box-spring that cracks easily. They will not replace the mattresses unless it is dipped 1.5 inches. They told me 1", then after they came out to measure the dip, they then told me it had to be a 1.5" plus dip...hmmm...BS! The beds are $2000-$3000 and higher too! ... Read more

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  • Aug 08
  • Furniture and Decor
  • Edison, New Jersey
  • Sectional Sofa
  • 92

We went shopping for Sectional sofa at Raymour & Flanigan at The Plaza Center at Woodbridge in NJ. Had worst shopping experience with the Store Manger Scott Levy. He was arrogant with worst customer service. We had called in store and had asked if R&F honors competitors coupon and we were assured by Luis that they do and that we should come down to store. As per our telephone conversation... Read more

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  • Aug 07
  • Customer Service
  • Newington, Connecticut
  • Raymour And Flanigan Contests And Sweepstakes
  • 1
  • 1
  • 103

I am a customer of Raymour and Flanigan and had bought my Tempurpedic mattress, bedroom and living room furniture from them. I was at the Newington, CT store on 8/1/15 to get a bed for my daughter. On this day they had a raffle that I participated in by making a donation and was told that winners would be called the next day. Unfortunately, we couldn't complete the sale on that day, had to go... Read more

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Ordered a sectional couch on Jan. 11 2015. 11 weeks later was delivered, but the wrong configuration. 8 weeks later it arrived but was the wrong color. Was given delivery date of July 23 which is today. Still nothing. It is now 7 months and still have not received what I ordered. Add comment

My five month old leather love seat is already tearing apart. The serviceman who came to my house to clean it and repair the rips did nothing except put brown spray paint on the tears. He was extemely rude and belligerent to me the entire time. When I called the store to complain, they did nothing about it. I will NEVER buy anything from Raymour and Flanigan again. Add comment

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