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1.8 Based on 36 reviews
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  • Customers like
    • Saleman 2
    • Layout of store 2
    • Fixed problem 1
  • Customers don't like
    • Inferior furniture 5
    • Lack of transparency 3
    • Quality of furniture 3
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  • 17 hours ago
  • Furniture and Decor
  • Astoria, New York
  • Dinning Room Furniture
  • 5

I brought a dining room set that had missing pieces and split leather on the seat. I had to wait a week to get new chairs. One of the new chairs on the second delivery had to be repaired by the delivery men at my house. The seat was coming off. Less than a month after having the new chairs, the leather on these chairs started to split and the other chair that was repaired by the delivery men... Read more

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  • Oct 28
  • Furniture and Decor
  • East Setauket, New York
  • Leather Sectional Sofa
  • 118

After a year and a half my leather sectional sofa ripped 4 inches in two places paid to have someone from Raymour and Flanigan to fix it. He used some glue which lasted a few days. They will not make good because we didn't get a service policy. We didn't get one because they said if you have pets you will not be covered. The animals do not sit on our sofa. Now I have a horrible sofa with a... Read more

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  • Oct 23
  • Furniture and Decor
  • Billerica, Massachusetts
  • Cindy Crawford Leather Sectional Sofa
  • 87

In the spring of 2014 we purchased a "Cindy Crawford Home" leather sectional sofa and ottoman for approximately $4000. Just over one year later, the corner cushion began to sag considerably. I contacted customer service and OF COURSE there is only a one year warranty on the cushions, but they'd be happy to charge me $75 to come out and "look" at it. Call me crazy, but in my opinion $4000... Read more

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  • Oct 16
  • Furniture and Decor
  • Brooklyn, New York
  • Corolla Microfiber Modular Sofa
  • 125

I have just purchased a sectional that was falsely sold to me. The color of the furniture looks different in my house than in the store. In the store the furniture was beige in my house it is gray. I asked the salesman at the store for the color to be custom made and he convinced me that it would take too long and a lot more $ for it to be made to my liking. I explained that I had a sponged wall... Read more

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Leatherette couch I bought within 6-8 months looked very worn and old. Material very cheap. Can't imagine what couch will look like in a few years. Add comment

  • Sep 14
  • Furniture and Decor
  • Edgewater, New Jersey
  • Donegan Bedroom Set
  • 267

My Fiance and I spent nearly 8000 dollars on three rooms of furniture from raymour and flanigan, immediately after we received our bedroom set, my fiancé began breaking out in hive like blotches, I was convinced it was make-up or a new detergent causing it. until I discovered a bed bug. lifted the mattress and behold in the Bunkie board that supports the mattress was a family of bed bugs nestled... Read more

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  • Sep 03
  • Furniture and Decor
  • South Brunswick Township, New Jersey
  • Leather Recliner
  • 222

I purchased a 3 seater sofa & love seat in March 2014. This is Burgundy color leather power recliner set. The salesperson at Lawrenceville, NJ store told that this is one of the highest selling product! I also purchased a $299/5 year coverage from them. The set is in the living room with normal usage (4 people household), no young children jumping, no liquid spills or any other spills on the... Read more

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  • Aug 19
  • Furniture and Decor
  • Patchogue, New York
  • Dining Room Chairs
  • 211

My husband and I went to R&F in Patchogue, NY and the salesperson was very accommodating. We purchased 4 dining room chairs and delivery was set for Saturday 8/15/15. Sunday morning (8/16/15) not even 24 hours later my husband (who is a skinny guy) sat on the chair we heard a cracking sound and then leg broke off the chair. I had purchased the insurance so I called them right away. ... Read more

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  • Aug 14
  • Furniture and Decor
  • Fairfield, New Jersey
  • Leather Sofa
  • 179

In 2008, I bought a leather sofa. The finish wore off by 2011. I had purchased the insurance and they replaced it. I replaced it with a loveseat and chair, also leather. They would not let me buy the insurance coverage again. Now, in 2015, the seams are coming apart. I have no children at home and an old dog who couldn't climb on the furniture if she wanted to. They offered to send someone... Read more

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  • Aug 10
  • Furniture and Decor
  • New York, New York
  • Simmons Mattress Set
  • 1
  • 1
  • 96

I will never again purchase from Raymour and Flanigan. They have poor quality mattresses that dip in no time and cheap wood in the box-spring that cracks easily. They will not replace the mattresses unless it is dipped 1.5 inches. They told me 1", then after they came out to measure the dip, they then told me it had to be a 1.5" plus dip...hmmm...BS! The beds are $2000-$3000 and higher too! ... Read more

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