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  • Customers like
    • Fixed problem1
    • Layout of store1
  • Customers don't like
    • Inferior furniture4
    • Lack of transparency3
    • Repair rules2

  • 1 day ago
  • Furniture and Decor
  • Lancaster, Pennsylvania
  • Mattress
  • 17
  • REVIEW RATING 4/5

We purchased a $3,500 bedroom suite in February, within a week my wife started breaking out in hive, went to the Dr. several times, was put on medication but the hives would return. Finally two nights ago after staying up late reading in bed she found a bug crawling on the bed. We torn the entire bed apart and found bed bugs coming out of the mattress!!!! Contacted Raymour & Flanigan their... Read more

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  • Jun 22
  • Furniture and Decor
  • Schenectady, New York
  • Sectional Sofa
  • 36
  • REVIEW RATING 4/5

I purchased a sofa that was delivered 10 days ago. The Raymore and Flanagan truck backed into my house which pulled the telephone wire almost to the ground and damaged some of the siding. I have notified the local store multiple times both over the phone and in person. Each time the store manager promised to have a contractor get in touch with me and I have not heard anything at all. I am in a... Read more

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  • Jun 15
  • Furniture and Decor
  • New York, New York
  • Tiffany Lamp
  • 51
  • REVIEW RATING 4/5

Purchased several items including Tiffany Lamp from Broadway & 66th St., NYC. Lamp shade arrived cracked on one side. Called Salesperson who sold me item and she told me she would call be back. Well, after approximately 4 hours no call. Went to store all the way from Brooklyn, and explained situation. Salesperson had this silly grin on her face and blurted that she didn't have time to... Read more

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  • Jun 13
  • Furniture and Decor
  • Fayetteville, North Carolina
  • Sofa
  • 31
  • REVIEW RATING 4/5

I bought, paid in full, a sofa and love seat and scheduled a delivery date. When I tried to get my furniture earlier than scheduled I was told they sold my furniture and had to wait another eight days after my original delivery date to get my furniture. When I called their customer service I was told on four different occasions that someone would call me back and no one called. This is my first... Read more

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  • Jun 04
  • Furniture and Decor
  • New York, New York
  • Sectional
  • 91
  • REVIEW RATING 4/5

I purchased a Sectional, Bedroom Set and Mattresses totaling over $6,000.00 and was talked into buying the 5 year Warranty. Not less than 3 weeks after the sectional was delivered the hinges that hold the pieces together broke. The repairman fixed the problem (or so I thought) 2 weeks later it broke again, Now they are telling me that if they replace the furniture the warranty will no longer... Read more

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I dont know where to begin. Worst experience I've had shopping for furniture. The only thing that made this experience manageable was the wonderful sales person I dealt with when went back to address this mess. Thank you Lorda L. JCNJ Add comment

  • May 19
  • Furniture and Decor
  • Yonkers, New York
  • Gift Card
  • 1
  • 1
  • 53
  • REVIEW RATING 4/5

I spent over $3,000 in Yonkers, NY store and will never go back. The furniture is lovely, but nothing is worth the aggravation. Special order sofa was missing pillows upon delivery. Customer service was helpful, but when it came to obtaining the whopping $80 gift card promised by my salesperson, suddenly no one was able to help. Misdirection, no calls returned, time wasted. Never again out of... Read more

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  • May 19
  • Furniture and Decor
  • Buffalo, New York
  • Recliner
  • 49
  • REVIEW RATING 4/5

I am and still dealing with an issue pertaining to my recliner. Started communication with Raymour at the end of Sept. 2014 it is now May 2015. I have documented all calls, etc. It has been a nightmare dealing with this company. No return calls, discrepencies in information that they have given me, wanting payment on what should have been covered in the warranty. The list goes on. Finally had to... Read more

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  • May 15
  • Furniture and Decor
  • Windsor, Connecticut
  • Sofa
  • 59
  • REVIEW RATING 3/5

Placed an order for a sofa and loveseat on 4/16/15. Next day received a call from Raymour & Flanigan Customer Services that the items was out of stock, will be shipped on 5/4/15. On 5/4, no call. Called Customer Services to inquire about my purchase, was told item and loveseat were still on back order, will be in stock on 5/11/15. On 5/11/15, receive a call from customer services that the... Read more

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  • May 11
  • Furniture and Decor
  • Watchung, New Jersey
  • Curio Cabinet
  • 109
  • REVIEW RATING 5/5

I was at Raymour & Flanigan in Watchung, NJ last Saturday 5/9/15 and bought some items, except one. Reason why I still bought something: Seller Star Jerez showed a lot of care and patience while I was deciding on what I was buying. She was actually the only reason why I didn't turn away from the store without buying a single thing. I did not want her to lose the sale credits. After having... Read more

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