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  • Customers like
    • Fixed problem1
    • Layout of store1
  • Customers don't like
    • Inferior furniture4
    • Lack of transparency3
    • Repair rules2

  • May 19
  • Furniture and Decor
  • Yonkers, New York
  • Gift Card
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I spent over $3,000 in Yonkers, NY store and will never go back. The furniture is lovely, but nothing is worth the aggravation. Special order sofa was missing pillows upon delivery. Customer service was helpful, but when it came to obtaining the whopping $80 gift card promised by my salesperson, suddenly no one was able to help. Misdirection, no calls returned, time wasted. Never again out of... Read more

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  • May 19
  • Furniture and Decor
  • Buffalo, New York
  • Recliner
  • 10
  • REVIEW RATING 4/5

I am and still dealing with an issue pertaining to my recliner. Started communication with Raymour at the end of Sept. 2014 it is now May 2015. I have documented all calls, etc. It has been a nightmare dealing with this company. No return calls, discrepencies in information that they have given me, wanting payment on what should have been covered in the warranty. The list goes on. Finally had to... Read more

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  • May 15
  • Furniture and Decor
  • Windsor, Connecticut
  • Sofa
  • 28
  • REVIEW RATING 3/5

Placed an order for a sofa and loveseat on 4/16/15. Next day received a call from Raymour & Flanigan Customer Services that the items was out of stock, will be shipped on 5/4/15. On 5/4, no call. Called Customer Services to inquire about my purchase, was told item and loveseat were still on back order, will be in stock on 5/11/15. On 5/11/15, receive a call from customer services that the... Read more

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  • May 11
  • Furniture and Decor
  • Watchung, New Jersey
  • Curio Cabinet
  • 65
  • REVIEW RATING 5/5

I was at Raymour & Flanigan in Watchung, NJ last Saturday 5/9/15 and bought some items, except one. Reason why I still bought something: Seller Star Jerez showed a lot of care and patience while I was deciding on what I was buying. She was actually the only reason why I didn't turn away from the store without buying a single thing. I did not want her to lose the sale credits. After having... Read more

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  • Apr 21
  • Furniture and Decor
  • Southampton, Pennsylvania
  • Sectional Sofa
  • 75
  • REVIEW RATING 4/5

raymor and flannagan tried to deliver a sectional sofa I ordered, but were unable to fit it in the basement where I wanted it. in the process of their attempt the delivery they damaged a door to the basement and never told me they had made a hole in the door. They left the bulked door open as well. I called raymor andflannagan and he denied the claim stating that I noticed it to late 3 hours... Read more

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  • Apr 19
  • Furniture and Decor
  • Wayne, New Jersey
  • Reclining Sofa
  • 95
  • REVIEW RATING 4/5

I purchased a floor model Bernhardt reclining sofa for over $1000 me and my wife checked it over including the recliners and appeared to be in good working order. Salesmen said they wrap it in plastic and stage it for pick up by delivery company they use, week later couch was delivered still wrapped in plastic, they took it off truck took plastic off and removed two back sections of recliners,... Read more

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This Saturday truck plate#43779ME was doing 57mph in 35mph school zone on Conneaut Ave south @ 0810 hours. Please tell driver to slow down! Add comment

  • Apr 09
  • Furniture and Decor
  • Valley Stream, New York
  • Positive Experience
  • 83
  • REVIEW RATING 4/5

The mechanism that lifts the leg rests broke on my loveseat. R & F sent a repair person named Stan who arrived on time and fixed the problem in 30 minutes. Dana, someone from the Long Island office, called to make sure we were satisfied with the service. Susan M., from R & F assured me that someone would arrive today. She has someone call me in the morning to tell me when Stan would... Read more

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  • Mar 29
  • Furniture and Decor
  • East Stroudsburg, Pennsylvania
  • Bedroom Set
  • 103
  • REVIEW RATING 4/5

I bought a high end bedroom set and in the first few weeks I noticed the drawers were crooked, not closing flush, there were patches of the wood that looked like it was repainted. They sent someone out who told me all of this was a natural occurrence and not to worry. Here it is a few years later and the drawers have become more crooked, the screws are loose and stripped I can't tighten them. The... Read more

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  • Mar 27
  • Furniture and Decor
  • Gilbertsville, Pennsylvania
  • Leather Chair
  • 62
  • REVIEW RATING 4/5

Called to schedule service on my leather chairs and ottomans for the 5th or 6 th times . So you see I have been having problems it was noted in my record . Amanda who I was talking to was extremely rude . As I said I have scheduled before and never had a problem doing this but this women was so rude for no reason I was just doing what I have been doing before. 1 st she said it was not really... Read more

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