1.7
  • Fixed problem1 votes
  • Inferior furniture4 votes
  • Lack of transparency3 votes
  • Quality of the bed1 votes
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  • Apr 21
  • Furniture and Decor
  • Southampton, Pennsylvania
  • Sectional Sofa
  • 21
  • REVIEW RATING 4/5

raymor and flannagan tried to deliver a sectional sofa I ordered, but were unable to fit it in the basement where I wanted it. in the process of their attempt the delivery they damaged a door to the basement and never told me they had made a hole in the door. They left the bulked door open as well. I called raymor andflannagan and he denied the claim stating that I noticed it to late 3 hours... Read more

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  • Apr 19
  • Furniture and Decor
  • Wayne, New Jersey
  • Reclining Sofa
  • 43
  • REVIEW RATING 4/5

I purchased a floor model Bernhardt reclining sofa for over $1000 me and my wife checked it over including the recliners and appeared to be in good working order. Salesmen said they wrap it in plastic and stage it for pick up by delivery company they use, week later couch was delivered still wrapped in plastic, they took it off truck took plastic off and removed two back sections of recliners,... Read more

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This Saturday truck plate#43779ME was doing 57mph in 35mph school zone on Conneaut Ave south @ 0810 hours. Please tell driver to slow down! Add comment

  • Apr 09
  • Furniture and Decor
  • Valley Stream, New York
  • Positive Experience
  • 51
  • REVIEW RATING 4/5

The mechanism that lifts the leg rests broke on my loveseat. R & F sent a repair person named Stan who arrived on time and fixed the problem in 30 minutes. Dana, someone from the Long Island office, called to make sure we were satisfied with the service. Susan M., from R & F assured me that someone would arrive today. She has someone call me in the morning to tell me when Stan would... Read more

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  • Mar 29
  • Furniture and Decor
  • East Stroudsburg, Pennsylvania
  • Bedroom Set
  • 80
  • REVIEW RATING 4/5

I bought a high end bedroom set and in the first few weeks I noticed the drawers were crooked, not closing flush, there were patches of the wood that looked like it was repainted. They sent someone out who told me all of this was a natural occurrence and not to worry. Here it is a few years later and the drawers have become more crooked, the screws are loose and stripped I can't tighten them. The... Read more

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  • Mar 27
  • Furniture and Decor
  • Gilbertsville, Pennsylvania
  • Leather Chair
  • 47
  • REVIEW RATING 4/5

Called to schedule service on my leather chairs and ottomans for the 5th or 6 th times . So you see I have been having problems it was noted in my record . Amanda who I was talking to was extremely rude . As I said I have scheduled before and never had a problem doing this but this women was so rude for no reason I was just doing what I have been doing before. 1 st she said it was not really... Read more

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  • Mar 23
  • Furniture and Decor
  • Brooklyn, New York
  • Bed
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

I purchased a bed with a mattress from Raymour & Flanigan on 12/30/14. The bed was delivered sometime in the middle of January. By 2/14/15 the bed caved it. I thought the mattress was defective. By 3/15/15 the bed caved in, the flats on the side broke and the wood was split in half. The did not have enough support to hold a 10'' mattress. I spoke with a supervisor from the Queens customer... Read more

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  • Mar 15
  • Furniture and Decor
  • Wantagh, New York
  • Leather Couch
  • 169
  • REVIEW RATING 4/5

I PURCHASED A "LEATHER" SECTIONAL FOR $3000.00 WITH THE EXTENDED WARRANTY. THE ARMS OF THE COUCH AND THE SIDES OF THE SEATING AREA STARTED TO CRACK AND PEEL, THE BACK OF THE RECLINER HAD WOOD STICKING INTO US WHENEVER WE LEANED BACK. THE SERVICE COMPANY CAME AND FIXED THE BACK, THEY INFORMED ME THAT THE REST OF THE COUCH WAS NOT COVERED UNDER THE WARRANTY, THAT THE ENTIRE COUCH IS NOT ALL... Read more

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  • Mar 08
  • Furniture and Decor
  • Syracuse, New York
  • Bedroom Set
  • 1
  • 1
  • 78
  • REVIEW RATING 3/5

Raymore and flanigan are FRAUDS!!!! I purchased a bedroom set from them because they promised me a brand new set and instead I received Floor models that were scratched and beat up !! On top of that- they promised me a one time delivery fee of 79.99 if i ordered more items so I purchased a kitchen set and they ended up charging me 100 dollars . To make matters worse, they scratched up my hardwood... Read more

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  • Mar 06
  • Furniture and Decor
  • Queens, New York
  • Couch
  • 84
  • REVIEW RATING 4/5

If at all possible, I would have given then 0 star for their service. This has to be by far the worst experience I have had with a furniture store. They make the smaller stores on Steinway Street look great and professionals. I purchased a couch from there as I just moved and do not have any furniture in my living room. I took the day off for delivery for the couch and coffee table (which is... Read more

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