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  • Customers like
    • Fixed problem1
    • Layout of store1
  • Customers don't like
    • Inferior furniture4
    • Lack of transparency3
    • Terrible customer service2

Ordered a sectional couch on Jan. 11 2015. 11 weeks later was delivered, but the wrong configuration. 8 weeks later it arrived but was the wrong color. Was given delivery date of July 23 which is today. Still nothing. It is now 7 months and still have not received what I ordered. Add comment

My five month old leather love seat is already tearing apart. The serviceman who came to my house to clean it and repair the rips did nothing except put brown spray paint on the tears. He was extemely rude and belligerent to me the entire time. When I called the store to complain, they did nothing about it. I will NEVER buy anything from Raymour and Flanigan again. Add comment

The furniture delivered was inferior to the furniture on display at the store. They will not take it back, I am stuck with it. Thousands of dollars worth. Do not shop at R&F, you will be sorry!!! Add comment

  • Jul 14
  • Furniture and Decor
  • Midlothian, Virginia
  • Cindy Crawford Bedroom Set
  • 37
  • REVIEW RATING 3/5

We unfortunately for a bedroom set by Cindy Crawford. The dresser drawers smelled of mildew from Day 1 and made all my clothes smell of mildew. I said to my husband that the set must been made in some hot and humid Southeast Asian country and sure enough it was made in Vietnam. We bought this set at Raymour and Flanigan not RTG. R&F said to give it some time and the smell would leave. Well... Read more

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  • Jul 10
  • Furniture and Decor
  • Margate City, New Jersey
  • Loveseat
  • 66
  • REVIEW RATING 4/5

I purchased a sofa and loveseat on July 4,2015, to be delivered on July 10, I was called by Raymor and Flanagan twice that week to confirm delivery date and was called the night before and given a 1:30-4:30 delivery time, at 4:30 I called the store to see what was up and was told they are in my city and running late, 3 min later got a call from the store saying they have a problem with the... Read more

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  • Jul 07
  • Furniture and Decor
  • Freeport, New York
  • Raymour And Flanigan Staff
  • 39
  • REVIEW RATING 3/5

I was recently in your store at the Valley Stream, Green Acres location in Nassau County. I walked in salesman looked at me I said hello and he offered no assistance. I had originally gone to the store because of an item I saw on your website on sale and wanted to purchase. I was in the store for about 15-20 looking for item I was interested in to purchase. NO ONE CAME OVER TO ASK QUESTION... Read more

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  • Jul 06
  • Furniture and Decor
  • Delmar, New York
  • Sectional Sofa
  • 40
  • REVIEW RATING 4/5

Well i gota sectional from them and within a year i had to use my insurance on plan to replace it. I have had this set for 2 years now and we hated it after the first 6 months! The cushion was gone and we had wood in our back when we reclined. The material is frayed and it is just horrible. I am looking on a web-site to find something temporary that we can sit on with some comfort. I spent half... Read more

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  • Jul 04
  • Furniture and Decor
  • Roslyn Heights, New York
  • Cindy Crawford Metropolis Slate 3 Pc Sectional
  • 91
  • REVIEW RATING 4/5

I also bought the Cindy Crawford sectional 2 years ago with in 6 months all the coushins needed to be replaced, it took 5 months to send the right ones, the delivery guy said they are like bed pillows they should be fluffed every day, I am a SAHM all I do is clean an fluff this *** couch at least 3 times a day an they are all sagging,the padding has slipped off of the frame in the front where the... Read more

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  • Jul 02
  • Furniture and Decor
  • Lancaster, Pennsylvania
  • Mattress
  • 83
  • REVIEW RATING 4/5

We purchased a $3,500 bedroom suite in February, within a week my wife started breaking out in hive, went to the Dr. several times, was put on medication but the hives would return. Finally two nights ago after staying up late reading in bed she found a bug crawling on the bed. We torn the entire bed apart and found bed bugs coming out of the mattress!!!! Contacted Raymour & Flanigan their... Read more

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  • Jun 22
  • Furniture and Decor
  • Schenectady, New York
  • Sectional Sofa
  • 66
  • REVIEW RATING 4/5

I purchased a sofa that was delivered 10 days ago. The Raymore and Flanagan truck backed into my house which pulled the telephone wire almost to the ground and damaged some of the siding. I have notified the local store multiple times both over the phone and in person. Each time the store manager promised to have a contractor get in touch with me and I have not heard anything at all. I am in a... Read more

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