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1.8

Bought a bed and was told that my delivery time would be between 10am and 1pm. At 8:25am, my doorbell rang for the delivery.

I was still in bed not feeling well (I have cancer) as were my two children, one who worked til 2am the night before. My dog went crazy hearing the doorbell and my entire household was disturbed because of a delivery over 90 minutes prior to when I was told was possible. I didn't even receive a courtesy call asking if it was ok to come over 90 minutes earlier. It ruined everyone's sleep and day.

When I called to complain to the store manager, and asked that my delivery fee be waived, I was told NO, that couldn't happen.

I was already unhappy after purchasing the bed (this was an exchange) the first time because the policy of having to wait 30 days was never explained to me nor was the delivery fee I'd have to pay for the second delivery. Won't ever buy from this company again.

Reason of review: problem with delivery AND poor customer service.

Preferred solution: Price reduction.

Location: Elizabeth, New Jersey

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