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Hello, I experience the exact same matter. I purchased a leather tufted sofa and two arm chairs. The color is totally wrong, then what the showroom had. I called the store back to exchange the furniture, and was told I would be charged a significant amount of monies...
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2.8
#1134627
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BOUGHT $4500 MATTRESSES SET AND HAVE HAD NOTHING BUT TROUBLE SINCE.THEY HAVE DELIVERED 4 REPLACEMENT MATTRESS SETS SINCE 2011. THEY JUST KEEP SENDING TECHNICAINS TO TELL US THE MATTRESS IS DEFECTIVE,THEN WE HAVE TO PICK OUT ANOTHER ONE. NEVER RECEIVED THE 1ST MATTRESS...
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2.3
I didn't like
  • Poor quality mattresses
#1124454
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On labor day weekend I bought a love seat and couch from Raymour and Flanigan in Brick. All leather and paid over $900 per unit. Couches were brought to my home I inspected the leather for tares and damage and units appeared to look fine. About four weeks later the...
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2.3
I liked
  • Saleman
I didn't like
  • No refunds on defective materials
#1122415
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Raymour and Flanigan - Peeling leather couches

Raymour and Flanigan
#1092303
1.3
Details
Couches began to peel and were still under raymour warranty. When called for assistance they said the warranty didn't cover that. Paid almost 2000 for both couches. Pleased don't buy anything labeled leather from them
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Product or Service Quality
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Raymour and Flanigan - Simple Review #1488065591
1/1

Short Review on February 25, 2017

Raymour and Flanigan
#1013758
1.0
Details
Furniture delivered with bed bugs
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Staff
Style and Design
Value for money
Warranty
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Short Review on December 09, 2016

Raymour and Flanigan
#969972
I even wrote a letter & never even heard from them...12 yrs of business with them is totally finished. I wouldn't take home their merchandise if it was FREE...cheaply made...what happen to your products...12 yrs ago pretty well made, not anymore.
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Short Review on November 18, 2016

Raymour and Flanigan
#957385
5.0
Details
Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
On Labor Day weekend I decided to checked a set of furniture in Raymour and Flanigan store in highway 440, Jersey City. at first the sales lady name Loida was kind of friendly but later on erritated of customers few questions like me. on display, you can tell that it...
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3.0
#1100928
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We bought our sofa and love seat three months ago and we start you know feeling some problems with them so we called and schedule a service tech to come out and look at it after two weeks of working finally the guy show up he said that the sales people should mention...
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Product
#1093966
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Raymour and Flanigan - No shape retention in foam cushions
Raymour and Flanigan - No shape retention in foam cushions
Raymour and Flanigan - No shape retention in foam cushions
Raymour and Flanigan - No shape retention in foam cushions
Bought a beautiful set for our den that will be 2 years old the end of June. Called back in March and had to wait 3 weeks for tech to come and look at 2 of my pieces. We bought a 7 piece sectional minus the curve piece.. We bought the platinum plus protection plan and...
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2.7
#1064907
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I bought a bedroom set for approx. 5000.00 that included a Simmons Beautyrest mattress/boxspring set from Raymour and Flanigan Furniture store, Elmira NY, approx. 2 years ago. The pillowtop is pulling from the mattress, the store rep came to my home and told me it was...
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1.0
I liked
  • Mattress set i bought i just want a non-defective set
#1064450
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Had a sectional couch ordered upon delivery pieces where missing and damage. Sectional was not being arranged properly. So I could inspect the other pieces. Sectional was smaller than the one in the store. So I didn't accept the sectional and cancelled it without going...
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#1063976
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I ORDERED 2 BEDROOM SETS, 1 SECTIONAL SOFA, 1 COFFEE TABLE AND 1 END TABLE. GOT DELIVERY ON 5/18/17. THE SECTIONAL SOFA AND TABLES ARE WAY TOO BIG FOR MY LIVING ROOM. I ASKED THE DELIVERY MAN IF HE COULD TAKE THE STUFF BACK TO STORE. HE TOLD ME THAT HE COULD NOT DO...
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Anonymous
Anonymous

you should have measured 1st

1.5
I didn't like
  • Are thieves
#1049336
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Raymour and Flanigan - Disgruntled Customer
Raymour and Flanigan - Disgruntled Customer
Raymour and Flanigan - Disgruntled Customer
I bought a five piece wooden bedroom set from Raymour and Flannigan approximately 2 years ago, I had a one year manufacturers warranty, and the platinum protection warranty which is supposed to cover damages such as stains, rips, cracking, bubbling, for five years. The...
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1.4
#1046842
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