Raymour and Flanigan
Reviews and Complaints
Called 8:30 in the am to cancel delivery
They called 8:30am of delivery after waiting 1 week for delivery which we requested, furniture was damaged. After we gave away our old couch.
Canceled our order as they could not guarantee a delivery time that we could agree upon. Not sure if I'm the only one working for a living but I can keep taking off because Raymour and Flanigan checks their shippments the morning of delivery.
Store manager would not come to speak to me when I was at the store left the counter clerk to deal with the problem. She was very nice and tried to fix the error.
Incomplete/damaged assembly
Changed service call, no time given, rude
Raymour and Flanagan has POOR business practices! BEWARE
We were mattress and chair shopping. Salesman told us in order to garauntee the sale price we had to give him $20.00 to price hold the items we were considering since we were not ready to make the purchase at that moment. He insisted it be on a credit card and would not take cash.
Two weeks later we received a bill for the full amount due thanking us for our "layaway purchase". No place on it did it mention price hold.
I called the salesman directly and he knew immediately why I was angry because he "has received these calls before". I told him I thought it was all misleading and poor business practice. He then told me to "watch myself" when I demanded a refund of my money.
I will never shop there again. We had intended to go back and purchase a different item entirely that we had seen that evening. Now I am twice as angry because I was mislead, spoken to rudely, and have to start my item search all over again. I will surely tell all I can about my poor experience with this company;.
Raymour & Falnnigan
Never Again! Misleading customers and then billing them!
Late delivery, missing AND damaged items
Sorry to say that I read all of the negative reviews AFTER pen was put to paper. One reviewer told of horror stories concerning the "No Interest " financing, this has my colon in a knot because I took the deal too, another reviewer complained of poor quality furniture from China. Sure enough this evening I had the misfortune of seeing that for myself when MY overpriced firewood arrived ( 4 hours late). When I pointed out some defects in the finish to the delivery person, he stated that was a "RUSTIC" look and was not a defect. To put the icing on the cake, the wrong tabletop color was sent . The box indicated the correct color however after opening, it was discovered that some functional illiterate repacked the wrong table in the box. I actually feel sorry for the delivery people because other than the sales person (who knows how to hide and duck your calls), they are the only LIVE people that you see and can shed your anger on.
The bottom line is: NEVER AGAIN
Question to all consumers: How much do you have to spend to REALLY get your moneys worth ?
Replaced uncomfortable mattress with wrong size; now won't make good.
Failure to Deliver as Promised
Raymour & Flanigan
Raymour and Flanigan: No Ethics No Customer Service
Waited too long for NOTHING
Wells Fargo is Raymours financier they are crooked, charge you by not suppling correct payment date
Raymour and Glanigan uses Wells Fargo, which is unscrupulous, they will find a way to charge you a high fee, by either not letting you know your exact due date. I believe that they purposely post your payment late, so they can negate the free finance and charge you a high percentage for the remaining contract.
They will invoice you late. They will do what ever it takes to ***. Don't take their finance. Also recently, because sales are off raymour stopped discounting, so don't expect anything off on price, what's more they just raised their prices.
Most odf their furniture is made in China, Iwonder is the material flame retardant and are the colors of the fabric made with lead, are there harmful chemical in the fabric. One thing I have noticed, YOU can NOT trust the label, the Chineese are so crooked they will print anything, even if not true. They don't care, just look at what they just did to their own babies with the dried milk scandal. The have only profits in mind, they really don't care who they screw, especially not their own people, and not us.
Look at the Mattel Scandal, don't drink from a chinese made ceramic cup, hot cofffee will make the lead in the glaze leach!
Bring back better made furniture, made in America with materials we can trust!
Dining room & Living room furniture
I had bought a Dining Room set & Family Room set and I'm not pleased at all. The family room set is just 1 year old and it looks like I had 5 yrs instead I get nothing but a big run around with Raymour and Dining room set it took three months to finally get it straighten out I am completely finished buying furniture from Raymour & flanigan I will shop else where to find what I want when my couch fell apart they told me to come over and find another they didn't have anything to match my big chair that went with the couch so I had to buy a whole new family rm set which cost me more then I wanted to spend
Raymour & Flanigan
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I had money to spend and needed a new entertainment center and when I walked into my local Raymour and Flannigan all the employees were SITTING around EATING DONUTS and not one person of the 5 or 6 employees I spotted said hello or came to help me. After 20 minutes of wondering around looking for help I was so disgusted I left.
I called their corporate and they didn't seem to care either.
So someone else got my business. Dummies.
did you get delivery? was the furniture as yuo ordered. Did they resolve the problem? Are you aware that you can elevate such a problem to the regional manager and to the HQ with a quick phone call? This is a comapny that thrives on consumer feedbaqck especially up the chain of command. Furniture stores are in a dog fight to surviver. unappy consumer mean empty showrooms and eventually closed stores. I'vre know R&F to be generally very good but on occasion any storer (especially delivery( has its snags..dueto weather and unforeseen circumstances..and ummm..human error. Y
Did you know your salesman is responsible to assure the order is 100%, typically a day or two before delivery. They should checked with the warehouse to make sure everything was there.
Sales can't view the furniture themselves before it goes out 'cause the warehouse is somewhere nearby in the region, but Sales has to trust the delivery crew is competent enough NOT to damage it.
Also, mistakes/damage can happen while in storage...or even before the furniture is delivered from the mfr, though you didn't specify what type of damage there was.
Whoa.....
NEVER NEVER WILL BUY FROM THEM AGAIN!!!
1. SHOWROOM SAMPLE DELIVERY REQUIRED USING LOCAL HANDYMEN THEY RECOMMENDED!!! HAD TO PAY $100 COLD CASH.
2. WELLS FARGO--MONEY MONGERS GOT ME GOOD. HELD CHECK AND DID NOT DEPOSIT UNTIL AFTER THE DUE DATE; A WEEK OF STRESS ON THE PHONE WITH THEIR REPS AND ATTEMPTED TO PAY ON LINE AND THEY DID NOT PROCESS. JUST GOT ANOTHER BILL FOR PAST DUE FINANCE CHARGE...PLUS AN ADDITIONAL FINANCE CHARGE.
BUYER BEWARE!