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Shaynah

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Verified Reviewer
| map-marker Stroud, Pennsylvania

They sell fake leather and they know it!

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Raymour and Flanigan - They sell fake leather and they know it!

I bought my supposedly leather furniture (furniture which was hardly used)from Raymour & Flannigan and 3 years later it's peeling. I have the extended protection plan which is a joke.

I was dismissed, told my extended plan expired and the peeling from the "fake leather movie combo recliners" "was from normal wear and tear. They also tried to say it was peeling because the sun rays were shining on it from the window. I then explained how impossible that theory was because the Item sat in a movie room, where there are no windows. Might I add, when you get in touch with the corporate office they will say anything/ everything to ease your mind and won't follow through.

They simply don't care about their customers. They're only after the money.

My advice for you is to read the reviews (everyone can't be wrong), look elsewhere and be careful when the sales person tells you it's real leather because 99% of the time it isn't. And don't waste your money on the extended protective care plan, they will come up with any kind of excuse so they won't have to honor it.

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Loss:
$4000
Pros:
  • Location
  • 3-4 day delivery
  • Friendly sales reps
Cons:
  • Lack of responsibility by company
  • Lack of follow through
  • Treament

Preferred solution: Let the company come up with a solution.

User's recommendation: Read the reviews and don't buy the extended protection plan.

Anonymous
map-marker Nanaimo, British Columbia

NO RETURNS. NO REFUNDS.

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"Due to the care we put forth for every order, we are unfortunately unable to process returns or refunds once merchandise has been accepted."
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Preferred solution: Apology

User's recommendation: shop elsewhere

Anonymous
map-marker Clifton, New Jersey

Repair

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I also just noticed that the sofa also has a mechanical issue. The love seat was replace and is good now, But now I have an issue with the sofa . What u do got me to fix that problem. When u guys have these kind of furniture in storage u have to be very careful with it not to put heavy items on to yo damage the furniture
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User's recommendation: These furniture are fragile and u guys have to be more careful when handling them ok

Anonymous

POOR QUALITY AND CUSTOMER SERVICE FOR THE PRICE YOU PAID

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I ordered the Caid 3-pc Chenille Sectional Sofa which arrived with a damaged, dented sofa piece that is not inflated evenly as with the rest of the sofa. I called customer service who scheduled a service repair session.

On the first appointment window of 8 AM to 1 PM, the technician Paul notified me when he was 9 minutes away, which was very unexpected. I usually expect a courtesy call of 30 minutes away. The technician said he could not wait and I had to reschedule. On the second appointment time from 8 AM - 1 PM, I waited until 12:50 PM with no call, I called the service center who notified me that the technician would call me with their estimated time.

He NEVER called. It was 10 minutes after 1 PM when I called the service center again and was told that I could sit at home and keep waiting until 2 PM or reschedule.

I have already been sitting since 8 AM and the technician with no show no call did not even have a professional attitude to call to apologize to the customer. This is very unacceptable and disappointing for a place like Raymour and Flanigan and with the amount that we paid to get a service like this.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker North Bergen, New Jersey

Repair

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My Love seat was delivered with mechanical issues. I delivery person knew piece was malfunctioning and didnt take it back. Client notice that mechanical. Issues were still there while seating using the peer button. Client called the office to complain about it .Finally Tech came in two weeks after to see problem . Now the 28th of this month furniture store is replacing the love seat for a new one
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User's recommendation: Please double check furniture well to make sure work perfectly before delivery

Anonymous
map-marker Berlin, New Jersey

Returns

Raymour and Flanigan - Returns
I am still waiting on someone to email me about a return on pillows I ordered.How to return themThey do not fit my decor.
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User's recommendation: !!!!!!!!!!Ask about returns policy!!!!!!!!!!!!!!!!

Anonymous
map-marker New York, New York

Repair

Today June 8th, the tech was suppose to come to check on my sofa because it has a mechanical issue and I was waiting all day and no one showed up, I am concerned if someone dont come to fix the issue I wont pay for my furniture. I was all day waiting and no one came
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Joe C Hvb

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Verified Reviewer
| map-marker Springfield, Pennsylvania

Very Poor Service (In Our Opinion)

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Bought two electric recliners about two years ago. Had them serviced last year. Both recliners are having mechanical issues. The tech said I can SEE the footrest on your wifes recliner doesnt go a high as yours, I dont know what to say. Ill let them know and they will have to get back to you. Crickets. Called and a guy Said hed leave my message. Crickets. Used their Contact Us and crickets. Very poor customer service in our opinion).
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Cons:
  • Terrible customer service
  • Dishonest customer service
  • No communication

Preferred solution: Deliver product or service ordered

User's recommendation: Beware (In our opinion, can’t be sued for one’s

Anonymous
map-marker The Bronx, New York

Platinum care package

I bought a sectional couch back in November 2016. The cushion started shredding and the springs are coming out of the couch under the cushions.

Due to the pandemic and my mom being high risk wasnt comfortable with anyone coming in the house. I recently reach out to them and they called me back and told me that they would be sending the pictures of the couch issues. I explained that the pandemic really made it impossible for me to have anyone in my home. I received a call back the other day from a guy name Anthony and was told the couch isnt fixable.

His manager Jenna Saraga said that Im past the 5 year warranty date which Im only past it by 5 months that there isnt anything they can do. I really am quite upset that Im still paying for a couch that is ruined. I really feel that cause theyd have to give me a new couch they arent being cooperative. I could see if we werent in a pandemic and life was normal but not taking into consideration this is quite upsetting.

I mean how inconsiderate can she be. Im going to be moving and will be in need of new bedroom sets, a dining room set and another living room set and was going to be shopping at Raymour and Flanigan but now I feel that this company doesnt care for its consumers. Im really hoping something can be done in this situation to help me out. Thank you for you assistance in this matter and hope to hear back soon.

You can email for or call me on my cell at 917-681-****.

Thank you again. Take care

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Saundra P Mbb
map-marker Little Egg Harbor, New Jersey

Poor quality and not worth the price

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After waiting months to received our furniture it was delivered. Its horrible quality for the amount of money we spent. We called them to come out and fix it, they sent someone who fluffed up the cushions and said that was all they could do. Its so awful I wouldn't recommend them to anyone - ever! Poor quality and not worth the price
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Don't purchase anything from them.

Joe C Hvb

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Verified Reviewer
| map-marker Lansdowne, Pennsylvania

In our opinion, poor service and no satisfaction

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We bought two electric recliners about two years ago. They were serviced one and once again not have issues. The tech said I can SEE tour wifes recliner footrest doesnt go as high as yours (identical units), but dont know what to say. Ill let them know and its up to them to contact you. Ive called and spoken to someone who swore hed pass out call on. Ive used their Contact Us and crickets.
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User's recommendation: Beware (In Our Opinion. Can’t Be Sued For One’s Opinion)

Anonymous
map-marker Wallkill, New York

Protection Plan

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They push you to purchase so called protection plan. Try to use it 50-50 whether you'll get a response. Was told get reimbursed if you don't use it. That was a LIE..shop elsewhere!
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Cons:
  • Protection plan
  • No refunds on defective materials
  • Sales person lied to us

User's recommendation: Shop Elsewhere

Margaret C Sgg

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Verified Reviewer
| map-marker New York, New York

Not satisfied with my Emma sofa

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Purchased sofa on September of 2020. When the sofa arrived it was nice and firm, had to call then November 2020 because the cushions were sinking after 3 weeks.

They came out put foam in the cushions and they did the same sinking again. Called them March 2021 to report sinking cushions again and also bunching in the armrest. They came in April 2021 and the service guy tried to fix it but was no good. November of 2021 they came out stuffed more foam in the cushions and took the fabric off the sofa to fix the bunching.

The arms have barely any cushion or foam on them all you see is wood. Here I am again in 2022 and still have cushions sinking. When you call some of them are rude.

Not satisfied with them at all. Poor customer service.

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Preferred solution: Let the company propose a solution

User's recommendation: Shop somewhere else

Debra S Pfx
map-marker Bridgewater Township, New Jersey

We want to inform consumers of the issues we experienced with Raymour and Flanigan. poor service, questionable quality and

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Last year we purchased approximately $12,000.00 of furniture from Raymour and Flanigan. Some items were received damaged.

The Bridgewater store manager was very difficult and rude. Store policy is once you receive your merchandise you are stuck with it, damaged or not damaged. Of course this was unacceptable. Over many stressful weeks of tying to work with the manager, I had to speak to the Regional manager to finally get resolution.

Unfortunately, we needed to order additional bar stools to match our previous order. Simone, the sales person at Bridgewater, ordered the wrong sku number. She told management the I gave her the sku number. Once again, the store policy is all issues are the customers problem.

I am currently waiting to speak to the regional manager once again to settle this issue. If you want quality furniture and professional, polite service, do not go to Raymour and Flanigan, especially the Bridgewater location

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Pros:
  • Salesperson
Cons:
  • Dont back their products
  • Sales person gave false information to manager
  • Rude store manager

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT SHOP BRIDGEWATER RAYMOUR AND FLANIGAN, OR ANY LOCATION

Zoraida R Kwx

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Verified Reviewer
| map-marker Waterbury, Connecticut

Damaged furniture

I bought a dinning table and it hasn't been 5 months and the chairs and table is already damaged. Paint is chipping away. I want a replacement as I am entitled to under the manufacturer warranty. And as all the reviews they are nasty but when you walk in one of their stores they are all over you.
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Loss:
$920

Preferred solution: A replacement