Raymour and Flanigan
Reviews and Complaints
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Verified ReviewerPoor customer service
Preferred solution: Let the company propose a solution
PISSED
- Are qi k to get your money
User's recommendation: Nooooo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Brunswick, New JerseyUseless customer service
- Useless customer service
Preferred solution: New remote
User's recommendation: Run for your life
Delayed product
User's recommendation: Make sure the items are in stock.
Horrible customer service
- Get furniure quickly
- Poor extended waranty
- Protection plan
- No communication
Preferred solution: Let the company propose a solution
User's recommendation: Don't shop at Raymour and Flanagan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carle Place, New YorkDamaged table
- Dishonest customer service
Preferred solution: Full refund
Poe quality and poor customer service
Bad Customer service
Cx service gave me the store credit to reselect the coffee table. I took the day off to go to Raymour Flanigan branch at cropsey ave brooklyn.
From the main entrance, I was directed to customer service. I said good morning when I approached the customer care counter. Miss France said wait a minute and then again I said good morning and she said how can I help you instead of replying my greetings.
That is fine and up to her. Then without looking at me she responded you have to get apptt.
to reselect.I was about to say something she said saturday is the latest appointment available. I tried to explain her who am I and why I am here, she just said come Saturday. Her attitude was so rude and totally unprofessional.
I am Loyal cx of Raymour Flanagan and just want to bring your attention to this branch. I will not go to this branch anymore.
I would like to mention lady Neolia in Retune Deptt.
is very nice, professional, and helpful. I salute such a nice employees who are the assette of this organization.
Shahbaz Khan
207-299-****
User's recommendation: Being a dedicated and loyal cx of Raymour Flanigan, I would recommend to give more training or apptt the person in cX care deptt. who is professional and courteous with cx.
Very dissatified with furniture and timely manner on resolving issues.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jersey City, New JerseyUntrustworthy furniture and company
I purchased a love seat and a recliner from Raymour and Flanigan just over 6 mo ago. The recliner was a floor model.
It broke within 6 mo of getting it. The metal in the chair just snapped. I called R&;F but they gave me the run around because it was a floor model and I took my chances. I finally paid to have someone come out from R&F to look at it, who said he had never seen any chair break like that before and it was a defect and unrepairable.
I only had it 6 mo! It should have lasted longer than that and It was not cheap! Someone called me from R&F and said that they would give me a credit for the chair. She said they would email it to me but I only had 14 days to redeem it.
I was ok with that. I never received it. Not in email or regular mail. I have called the company so many times and no one returns my calls.
I am so discussed with this company. Will never buy from them again and will make sure others know you can't trust their furniture or their word.
- Good location
- Products are poorly made
- Dont return calls
- Lack of follow through
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaI want my furniture delivered. Can’t too longer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wethersfield, ConnecticutDamaged Sofa
- There are no pros
- Products are poorly made
Preferred solution: Price reduction
User's recommendation: Don’t be fooled
Deceptive billing
- Deceptive billing
Preferred solution: Let the company propose a solution
User's recommendation: Correct this error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible! Just give me what I paid for!
We ordered a 2-piece sectional through their site. Delivery was intended to be for one week from purchase.
The day before delivery, we received a phone call stating that half the sectional was damaged and we'd receive the half that wasn't damaged, and then the rest "by the end of the month"... I figured that was only 2 weeks away.. no biggie.. 2 weeks go by, we get an email stating that it arrived in the warehouse and we'd get it by the end of the week (going on week 3).
Made an appointment for delivery, got excited as delivery neared (supposed to be this past Saturday)... the DAY BEFORE.. we get a call saying the rest of our purchase is 'still in transit', and they have no way of knowing when it'll arrive, but it will be a while (talking potentially MONTHS)... MEANWHILE, my living room is unusable because we are essentially STORING their JUNK in our living room!!!
NO offer was made to rectify the situation, other than "you just need to wait" .. well guess what.. I demand a refund, come get your used half a sectional piece of junk out of my house! UNREAL..
terrible customer service, the first woman I spoke to made me feel like it was MY fault that THEY messed up! unprofessional!
NOW... today is "pick up your piece of junk" day.. we were told they would be here between 8 and 10am...
I am writing this review as of 1pm, and it's still here! I CAN'T EVEN GET RID of this garbage!! I was 'supposed to' get a phone call saying that the truck was too full to pick up their junk from my living room. Never got the phone call ...
so now "we should be there at some point today. It's Labor Day, and we have plans, so their junk is sitting outside for them to pick up whenever they want!
I'm done with this company, and will NEVER shop there again (first and last time shopping here).. nor will i EVER recommend this failure of a company to anyone!
100% disappointment!!!
Preferred solution: Full refund
User's recommendation: AVOID!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a issue
Preferred solution: Deliver product or service ordered
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