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I just buy a new house and need a new bed. I go to Raymour and Flanagan figuring I want good quality since I bought a house.

All of a sudden theres the hives. Horrible itching and me and husband are goin crazy trying to get rid of them. They havent called me back yet so I don't know what they have to offer, but soon it will be a lawyer on them. It's called need new furniture and need to have bedroom bombed.

It's all over my carpet. It is very frustrating cuz now I have to buy a new bed and matress and bomb it.I am so disgusted with the matter.

Monetary Loss: $3500.

Location: Livingston, New Jersey

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Guest

That's not going to be it they get into the wall and spread throughout the whole house. They are worse than cocaroaches.

Guest

I will never shop at R&F

I love pilgrims furniture never had a problem.

Guest
reply icon Replying to comment of Guest-1345973

WHY?

Guest

Yikes! I have had a serious problem with R&F since the spring.

They have been paid since the initial delivery of the wrong sofa, then a defective sofa....another defective sofa. I am still waiting after 6 months for the correct, and non-defective sofa. Mind you, they were paid in full months ago. Now, since reading about these bedbugs, I am scared to death that the sofa will have bedbugs.

I can't imagine why anyone would buy anything other than non-fabric accessories from these people. Their track record is terrible!

Guest

We purchased a mattress and box springs from Raymour and Flanigan (R&F) in July of 2012. We have lived in our home almost 40 years and never saw a bed bug.

Low and behold the second day my wife has bugs on her pillow. Not knowing any better kills them and moves into a back bedroom. The next day we had an exterminator in to advise. He saw some stains but nothing that could help him draw a definitive conclusion.

The next night my wife was bitten on her neck and arms. We were able to collect a few specimens and show them to the exterminator for positive bed bug identification. The process of extermination which began the next day has been costly a nightmare, and a huge inconvenience.

Here are a few things to consider when thinking of purchasing a mattress or any furniture from R&F.

R&F delivers and removes mattresses on the same truck. The fellows that make the delivery do not wear any protective garments. After discussions with a delivery coordinator I find the trucks that move the mattress' are not disinfected in any way in the evenings. I can only imagine if the same trucks are being used to deliver furniture WOW.

I discussed the delivery procedures with Dave Covel, a Risk executive with R&F, and his response to me was รขโ‚ฌล“it works for usรขโ‚ฌย. Amy Myers, Director of Business Development R&F, 315.558.5484, says that รขโ‚ฌล“we are unable to recreate a similar issue with our productรขโ‚ฌย. By the way, Ms. Myers will be able to give you Dave Covelรขโ‚ฌโ„ขs telephone number.

I spoke to a woman who purchased her mattress and box spring from Sleepyรขโ‚ฌโ„ขs and the delivery and pickup were in separate trucks.

I am not promoting Sleepyรขโ‚ฌโ„ขs because they have their own set of problems in my book. What I am saying is do your homework before you buy anything from R&F.

Guest
reply icon Replying to comment of Guest-560814

We are going threw the same issue, after we rec'd our, mu husband stated getting alive, we went to a few doctor and no one knew what was causing the bites, then I caught one and took to the doctor, and he said bed bugs, my poor husband had 50 or more bits, the doctor had on a few different meds, he is aleady a sick man, and the meds were making him sicker, R&F called and said no way did they come on the mattress, I called the BBB they have 468 complaint about R&F, I am making a full complaint and refusing to pay the bal on the mattress, this is disgusting, and has cause much stress in our life.

Guest
reply icon Replying to comment of Guest-1121063

I purchased mine over a year ago now they coming out all of sudden I wonder if it to late to anything about it

Guest

i just had 3 pieces of furniture from them full of bugs. started getting bit days after the delivery.

the second delivery which was another piece had nothing in it. when i went down to the truck to check it out because the first was damaged there was an old uncovered mattress on the truck. they called me back a week after i called and did nothing but try to prove me wrong and argue with me. her first question was "how do you think we are responsible?" she said they have proven 100% of the time it's always the owners fault.

i had the exterminator for my building check before i bought the furniture because i was home on the day they normally come which is once a month for preventative maintenance for all other types of bugs. he said everything was fine after we inspected the bedroom. as soon as i called him after i found the bugs he told me they have had a lot of problems from new furniture from trucks delivering with old mattress's and furniture on them.

he works all over nyc and westchester. i'm done with this company and will toss the $100 gift card in the trash from them.

Guest

My husband and I finally saved up enough money to purchase our first beautiful bedroom set. What a dissappointment when I had to spend $1500.00 on exterminator for the BEDBUGS!!!

You never know where they come from but NEVER had them before set.

What is going on on those delivery trucks!!!!! i'm ready for a living room but wouldn't be going back there!!!!

Guest

:cry,I sorry to every one who was affected by the bed bug infestation do to buying mattresses from raymore flanigan i was just their today the central avenue store in yonkers,new york my salesperson name was sarah just purchased a new 2 bedroom condo and was looking to jazz up my new place I came across peopl comments by accident I feel very uncomfortable now and won't be making a purchase thank you for taking the time and sharing your experience with me 12-03-11

Guest

brought a matteress from Raymour and Flanigan kept the plastic cover on my son said the plastic was to hot so we took it off now my son and I are all bit up because of the bedbugs that were in the mattress according to the specialist that did the clean up the plastic cover kept them contained that's why we didn't get bit before call R&F and they won't return my call..I'm ready to call the press and my attorney.

Guest

I was just about to purchase a recliner from raymour and flanagan but *** no. I will try the homegoods store instead.

Guest

I called raymour & Flanigan two days and

was told I would receive a return call.

Nevwer did. Now I am going to have to get a lawyer.. I purchased sofa and

loveseat and they were infested with bedbugs. Furniture was the only thing

new to come in my house. Lived here 43

years never had bedbugs.

Guest
reply icon Replying to comment of Guest-258245

I just purchased a sofa from them and it's infested with baby bed bugs!!!I don't know what Raymour and Flanigan will do about it :(

Guest

Sounds to me lady that you bought a house that was invaded with bed bugs already... good luck trying to get them out..

They are little critters that continue to feed off of humans and tend to mutiply very quickly. Stop blaming the furniture store.. and for the person who wrote in that bed bugs are from dirtbags YOU ARE 100% WRONG!! The bugs do not discriminate..

ANYONE can have them once brought into the home! Before people write in about these things they need to do some educational research!

Guest
reply icon Replying to comment of Guest-257918

you re a total ***, and moved out of the rock you live under, R&F is known for selling mattress with bedbugs in them. I really pray you get them, and they eat you alive like they did my husband, and you have to go to the hospital and pay 1,000's of dollars on meds and living with this stress, they have ripped our life up side down.

We will never recover from this issue..

they are now in my carpet, and in and on everything. How does R&F sleep at night knowing they have a issue and still sell this stuff..

Guest

omgosh.... from reading all of this about bedbugs i am devistated,i had plan on makeing a hugh purchase from raymour&flan,and rmstogo these are my most favorit furniture stores,and i am in desperate need of furniture and now i am scared to death to puchase from anyone can someone please,please contact me i need answers....callahan-dee@***.com thank you.

Guest

I redently purchased a auto recliner the salesman said it had a five year warrenty

on the moter with no extened cost looked on line motor is only one year warrenty...they lied i am sure as salesman will call me and give the extended warrenty for free but no way you lied.....

Guest

To the guy who said he works at RF. You are a LIAR.

When ANY store offers a 45 day trial period for a bed, THEY RESELL THE BED. And even if the don't resell it. THEY TAKE IT BACK. They take it back on the SAME trucks that deliver NEW mattresses.

All of these things are reasons that people get bedbugs. YES, the bedbugs come from the houses of dirtbags and then get into the mattresses and trucks. But the store is partly to blame by taking the old ones out in the same truck as the new ones.

And then reselling the returns.

THAT IS HOW IT HAPPENS!!!

Guest
reply icon Replying to comment of Guest-194230

Idiot they get disinfected and donated by the manufacturer to homeless and woman's shelters.

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