I am very upset. I was delivered a mattress that wasn’t what I reviewed in the store. Second I received the mattress without the box spring which caused a very uncomfortable night. Third they sent the mattress with a hole in it. The service was despicable. I was never...Read more
Raymour and Flanigan - Ray in Westspfld Ma
Avoid Sales-tech Ray all together in Westspfld Mass store.
We purchased a power lift recliner for my 88 year old handicapped father, who is also a veteran. When the power went out during a storm, the battery backup failed to work. We had a very difficult time getting him out of the chair. (The power was out for 22 hours) After...Read more
The platinum protection plan is such a rip off. I filed a claim and was told that my issue could not be fixed and that I would be given a store credit except I was never notified of the store credit. When I followed up on my issue I was told that too much time had...Read more
Last week I purchased a leather sofa made it known that I was supposed to be called in advance within time to make sure I am home for delivery. First impression the guys delivering was attitude more spoke about how people in the Bronx are cheap. This is profiling,...Read more
I didn't like
- No refunds on defective materials
- Poor quality
- Delivery staff breaking my gate
I bought a furniture set 5 days ago had it delivered, and was extemly dissapointed that the furnitute was so uncomfortable nothing like was in the store. I called and spoke to jose the manager and he was excellent he told me to come in pick another set no problem I...Read more
I purchased a love seat for my porch. With the purchased I also bought the insurance. Now the leather ripped on the love seat. I sent picture they said we will give you a credit, cause we don't have that love seat. So they call and say we issued a credit, but its only...Read more
In the world we live in where people choose to buy furniture at discounted retailers such as Wayfair, Amazon, Big Lots and Walmart, I want to be able to tell you to go to a place like Raymour & Flanigan. Their “promise” is to provide the ultimate furniture shopping...Read more
Bought a mattress, and was told to buy a mattress protector. We told the salesman the we didn’t needed but were forced to buy it. The problem now is that they won’t give me a refund or exchange.They treat you different once they got your cash , now you are garbage to...Read more
I had an almost identical experience with a small kitchen set that I bought from them around a year ago. It sits in my basement unused because it smells so bad. They sent a technician to coat the furniture to cover up whatever is causing the odor, but it didn't change...Read more
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