Tried to get over! I Received a $2,700 set that was filthy.
All feet were worn in all 4 directions, there no packaging, and a hole in the bottom of one. They actually told me they could not take the furniture back and offered me a "free" bottle of leather cleaner and $75.00 delivery credit for use on a future nightmare experience!? The set was eventually replaced after a visit to the manager with pictures-- with a broken leg. I called customer service and was asked to hold while she looked for a replacement.
She came back and replied she found one and would be sending it right out in the mail. Guess what I got-- the same wornout leg that was just returned! I thought I was on one of those shows where you get punked.
I went through a manager and finally got a new one. Doesn't have a leather smell either.
Product or Service Mentioned: Raymour And Flanigan Delivery Service.