Bought a bed....loved the mattress. Called 48 ours later to asked them the come and retrieved the bed frame ( it was too big for my bedroom). Manager did not speak tp me...told sales person to tell me that it was unreturnable.
Once I spoke w the manager , his statement was that their no return policy was on the website,
A return request must be made within 72 hours of receiving your item(s) by calling our Customer Care Center at 1.866.383.4484 (option 2). Items must be in new condition and in the original packaging to qualify for a refund. Assembled or modified items are unable to be returned.
I would advise people NOT to shop there....
I would advise if it does not look correct in your house during the set up...ask the deliver guys to take it back.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2000.
Preferred solution: Full refund.
I liked: Mattress, Sales person.
I didn't like: No return policy.