The sofa and chair I purchased had cushions that were empty of stuffing. So bad that the leather is wrinkled and falling in on itself.
some were firm and others were soft but all were different. customer service answer was thats acceptable to the supplier so there's nothing we can do. Do not shop at raymour and flanigan no matter how much you like the furniture it's not the same as you see in the showroom. also they scheduled a tech to examine the furniture several different times they canceled or changed the day without notice.
one ottoman was back ordered and when it came in the customer service rep discribed the condition as not horrible and expected me to accept delivery . Do not shop there!
Product or Service Mentioned: Raymour And Flanigan Sofa.