BEWARE! WORST FURNITURE EVER BOUGHT! ONLY BUILT TO LAST TILL IT COMES TO CUSTOMER HOME IN MY EXPERIENCE
I bought several pieces of family room and dining room furniture from Raymour & Flanigan (Lawrenceville, New Jersey) in April 2011. Was my first trip to Raymour & Flanigan. Here is what happened to the Wooden Dining Room Chairs with leather seats and back (SKU # 798072775) - The wooden sides and the legs of the dining set chairs have nicks all over. I can see yellow raw wood underneath. After two weeks, a screw fell off from one of the chair and another chair had leather wearing out from seat corners.
Here is what happened to the Wooden Fireplace with side drawers (SKU# 399033009) – Without touching it ever, Nicks appeared over the edges. After opening the side drawers a few times, the top corners of the drawers are all peeled exposing the raw wood underneath.
Here is what happened to the Two Full Size Leather Reclining Sofa sets (SKU# 202282959) – After few days of purchasing stitches from one of the seats opened. One of the reclining seats does not stay stable and is wobbly. Threads are hanging out randomly from various parts of the seams on both the sofa sets.
Here is what happened to the Wooden Coffee table – It was dirty when it was delivered to my home so I cleaned the table top with wood polish. The table became smudgy and smoggy. I called the store and was told not to use wood polish instead clean with soap and water. Well that cleaned it. After few days two 2 oily looking spots appeared. Tried cleaning but didn't go away. Table was not used this far. To date not a single thing is put on it but has a scratchy look all over.
Furniture continues to fall apart. I bought the Platinum Protection Plan and have so far had them come twice. New damage has occurred since then. Calling them every month for a new fix is not a solution.
I do not have small kids and nor is the furniture used daily. I am not sure how the top management and the CEO of Raymour & Flanigan continue to market such products. It's a shame.
Product or Service Mentioned: Raymour And Flanigan Protection Plan.
Monetary Loss: $2400.