In January of 2007 I ordered a sofa but went with one of
several alternate fabric colors. The sofas arrived 2 months later and were
too big for my formal livingroom. I visited Raymour's website and
called customer service. Because the sofas were "custom" I could not
return or exchange. I tried to deal with the furniture for 2 months and
because it didn't fit.. never used the room.
I finally went into the store and begged them to investigate. The store
manager assured me that he would look into it. Two weeks later I called
and was directed to the regional manager. The regional manager said he
would look into it then called me back a few days later. The regional
manager said he'd offer me a 50% markdown to take the furniture back. I
asked him if the offer was to discourage me and he said "yes".
What kind of place is this? There is NO service to properly educate
customers on this topic. NOTHING is on the website. NOTHING is in their
stores. And best of all.. they will offer you some ridiculously low
amount to get you to GO AWAY!! I can pay a restocking fee but come on...
Product or Service Mentioned: Raymour And Flanigan Sofa.