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Raymour and Flanigan - Disappointed

Purchased a desktop lampad a gift, did not suit the need. The store in Noryh Brunswick would not return nor give store credit. We have spent over 2,000.00 and they won’t take back an 83.00 lamp!!! Disgusted, do not buy at this store. Customer service had a lot to be desired!
2.5
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Website
#1365474
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Raymour and Flanigan - The worst experience ever

In june i apllied for an acct asked them to run it thru a bank they put me through a finance company with less terms and a crazy rate i have a one credit and they didnt even seemed concerned than they allowed my daughter to open another acct in my name there managers are rude and the comapny sucks as a whole from the crooked salepeople that cut throat eachother they are the worst stay away
#1364767
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The Marilla bedframe that was delivered was the wrong one. The drawer on the left side under captains bed doesn't open. The left drawer , at end of bed frame came chipped and paint is peeling off. This damage was there the first day furniture was delivered, Three times...
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2.4
I liked
  • Dresser and chest of drawers
#1364366
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Raymour and Flanigan - BED BUGS BEWARE
Raymour and Flanigan - BED BUGS BEWARE
BED BUGS BEWARE Several weeks ago, I reached out to Raymour and Flanigan Seacucus store and was connected to Director of communications regarding new furniture living room/bedroom purchase issue. I spoke with the director about what I experienced every time I sat on my...
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1.3
I didn't like
  • Are thieves
  • Rude customer service rep
  • Lack of follow through
#1359606
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Bought couch and after 2 weeks the switch on one side of the power reclining sofa broke. Still waiting for them to get the couch fixed after a month. Call and call and call. Nothing. Sofa is Cormac Power Sofa w/ Power Headrest. They don't seem to care at all. Meanwhile...
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2.5
#1342013
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WE WERE TOLD THEY PROTECTION PLAN WOULD CLEAN THE COUCH WHEN EVER WE NEEDED IT. THAT'S A LIE. IT IS A STAIN ONLY AND ITS SPOT CLEAN THEY WANT TO SEND YOU A KIT, IF YOU HAVE IT MAKE THEM COME OUT EVERY MONTH. THE SALES PERSON WAS STAR JEREZ HOME FURNISHING CONSULTANT IN...
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2.5
I didn't like
  • Sales person lied to us
#1327127
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I bought a two piece sectional from them. Everything went smoothly when it was time to take my money, but when it was time for it to be delivered? The delivery guy refused, saying the door wasn't big enough. He said our for needed to be bigger than 29 inches... it's 32...
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2.7
#1321326
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Bought a bed....loved the mattress. Called 48 ours later to asked them the come and retrieved the bed frame ( it was too big for my bedroom). Manager did not speak tp me...told sales person to tell me that it was unreturnable. Once I spoke w the manager , his statement...
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I liked
  • Sales person
  • Mattress
I didn't like
  • No return policy
#1320372
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Raymour and Flanigan - Poorly made bed and terrible customer service

I purchased a bed room set 1year ago. The slate in the middle broke. The were supposed to replace the entire slate instead they replaced one piece of board and left the rest of the bed that was falling apart. Called customer service and had to reschedule for 2 days later. I took today off from work to get the problem taken care off. Very inconvenient.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1316469
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Contact Raymour and Flanigan

Mailing Address:
Raymour and Flanigan
7248 Morgan Rd.
Liverpool, New York 13090
United States
Phone:
(866) 383-4484
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Raymour and Flanigan Products and Services

1st we bought a kitchen table. Had for 2 months . The top started to bubble up. When I 1st called they said they can’t do anything cause we didn’t buy the xtra insurance then they said I should use coasters. ( it’s a kitchen table I should be able to put my drink on...
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2.2
#1299371
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