I had an almost identical experience with a small kitchen set that I bought from them around a year ago. It sits in my basement unused because it smells so bad. They sent a technician to coat the furniture to cover up whatever is causing the odor, but it didn't change...Read more
Don't buy from R&F... Shop around before buying a mattress at R&F and go with someone else for less. We bought a mattress with them and were told if we found the same one for less the price would be matched. First I question their integrity -- 2 days later they had a...Read more
It all began the night before our arranged delivery. We got the phone call that only the bottom half of our coffee table was available, but not to worry, because we wouldn't be charged for two deliveries. When our glass table top was delivered, the men realized that...Read more
Purchased chair at the Central Park Ave location we were told to collect the chair on the Friday after our purchase and that they would call us when the truck was in. No one called so we called on the Friday we were told due to bad weather there were no deliveries the...Read more
Raymour and Flanigan - Terrible wear on couch
Bought a 6 piece sectional. Two end pieces are turning red from the original brown. Called for service. Told it was “ normal wear and tear” after 3 years. They would do me a “ courtesy” visit to look at the furniture. After $3200 for the furniture and $250 for extended warranty all I have is garbage
Raymour and Flanigan - Low quality merchandise, low quality service
We purchased a couch and coffee table last year. The couch is falling apart, the coffee table has nicks from gentle use. Pillows that came with the couch retail for $75 each and began pulling after a few months. Customer service is subpar and nasty. NEVER AGAIN you’re not getting a deal.
Called the store to get information regarding a bedroom set I purchased from them 2 years ago. Heather at the north haven ct location on universal drive is horrible. If you work in customer service you should at least pretend to be kind forget professional.........Read more
We bought a couch and coffe table from a NYC showroom. We were told the night before delivery, that we could only get half the table because they did not have the top for it, but not to worry cause they would not charge us a second delivery charge. When the glass top...Read more
We bought the base of a kitchen table. When we went to pick it up there was only one box, we were missing half of the base. We were told that we only bought half a base and they would sell us the other half. I told them that the sales person double checked and the...Read more
I didn't like
- Terrible customer service
Bought various kinds of furniture, including a leather couch, sofa, ottoman and arm chair at Raymour and Flanigan, West Springfield, MA. After a very short time one sofa seat cushion began to sag in the middle, apparently there wasn't enough padding, or was...Read more
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