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2.2
Details
Raymour and Flanigan - Fake leather ***
Raymour and Flanigan - Fake leather ***
Raymour and Flanigan - Fake leather ***
Raymour and Flanigan - Fake leather ***
Raymour and Flanigan - Fake leather ***
Purchased this sofa and chair for our finished basement room. Within one year started to peel and crack with no help from Raymour and Flannigan. Looked great when we bought it! Didn’t take warranty for repair. Big mistake! Won’t be buying anything like this again from...
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1 comment
Anonymous
#1602056

The phony "leather" of today is an emulsion referred to in the Civil War as "shoddy". The term refers to scraps of cloth which are emulsified, pressed, and passed off as cloth.

Since they stopped the full vat aniline leather dye process, "leather" is now a spray-painted thin, brittle sheet of pressed parts.

Even the "grain" is printed by wheel. Sorry you had to find out this way.

Review
#1406905 Review #1406905 is a subjective opinion of poster.
Cons
  • Product quality
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution

Raymour and Flanigan in Lewiston, New York - *** them

1.0
Details
worse store i have ever done business with.
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Review
#1674612 Review #1674612 is a subjective opinion of poster.

Raymour and Flanigan - WAITING AND WAITING!

1.0
Details

Update by user Oct 07

NOTHING

Original review posted by user Oct 05

On Sept. 16 I order a sofa and loveseat they did not have the color I wanted but they told me they could get it it would take a week or two well as today it has been 25 days and no sofa or loveseat! When I shopped in the store they had a lot of nice things but I will never never shop there again
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Review
#1672422 Review #1672422 is a subjective opinion of poster.
Pros
  • Saleman was very nice
Reason of review
WERE IS IT
Loss
$682
Preferred solution
Full refund
Tags
  • The Sofa And Loveseat Never Came

Raymour and Flanigan in Utica, New York - SOLD USED MATTRESS

1.0
Details
sold a $500 sagging mattress on one side, obviously a floor model delivered
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Review
#1654432 Review #1654432 is a subjective opinion of poster.

Raymour and Flanigan - Defrauded 80 year lady by delivering dirty and damaged dinning room chairs. They provided the excuse that there policy forbids from exchanging chairs once the customer signs the delivery form.

1.0
Details
Not realize the women could not move fast enough due to her knee issues to alert the delivery men of the damaged chairs. The was extremely insensitive to the old lady's condition.
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Review
#1652961 Review #1652961 is a subjective opinion of poster.
Cons
  • Poor quality
  • Product quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$625
Preferred solution
Deliver product or service ordered
Tags
  • Delivery nightmare

Raymour and Flanigan in Victor, New York - Mckenzie sofa

1.0
Details
I just received my sofa set 6 days ago just tried the armless recliner a screw or nut fell off now it's stuck in reclining position and tilting, I called the store they basically said there is nothing they can do once the sell is made it's the service dept problem, I am so mad. I called service dept to make an appointment (for new furniture, this is crazy) I was on hold for 1/2 hour and then told my earliest appt would be 3 weeks out, I will never ever shop at Flanigan again, I should have went to Value City Furniture
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Review
#1646761 Review #1646761 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Raymour and Flanigan in Philadelphia, Pennsylvania - Terrible

The mattresses is great but the delivery service is horrible. The left the trash old mattress and box spring outside blocking my other door. When called they said they would be back to pick up but never did that day.
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Review
#1641303 Review #1641303 is a subjective opinion of poster.

Raymour and Flanigan in Secaucus, New Jersey - Have a Protection Plan for what?!

1.0
Details
Raymour and Flanigan - Have a Protection Plan for what?!
$1300 mattress that they won’t come to fix because the punctures and cuts are too extensive for them to “fix” mind you in their protection plan it clearly says they cover this things. But no, they only treat one puncture at a time. Out of the $1300 they only want to offer me $100 that’s just insane! What kind of company does this? Now I have to keep this broken mattress because it had more than one puncture.
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Review
#1638695 Review #1638695 is a subjective opinion of poster.
Cons
  • Lack of responsibility by company
  • Protection plan
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Full refund
Tags
  • Following
  • flanigan
  • Inferior Defective Products

Raymour and Flanigan in Astoria, New York - Terrible leather sofa

2.0
Details
We bought this “leather” sofa 5 years ago. After 3 years it started cracking and peeling. Everywhere there was a stitch the so called leather started coming off. It looks ok on the area you sit on but all the sides and arms are full of flaky piling “leather”. We paid over 1000$ for this terrible sofa. What a shame on Raymour and Flanigan for taking big money from people in exchange of low quality product.
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Review
#1598755 Review #1598755 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Price reduction

Raymour and Flanigan in Philadelphia, Pennsylvania - Sectional furniture

1.0
Details
I put a down payment down on very expensive sectional furniture, but now not sure if i am going to purchase it because of this review. was spending 4k and wanted to get warranty, but when you read the fine print,the warranty will not cover seams if they fail... to me it looks like it covers all of the items that do not fail. And if I am spending 4k i want to feel like my warranty is going to be a good one.
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Review
#1592283 Review #1592283 is a subjective opinion of poster.
Reason of review
do not think the warranty is good
Preferred solution
a good warranty

Contact Raymour and Flanigan Customer Service

Mailing Address:
Raymour and Flanigan
7248 Morgan Rd.
Liverpool, New York 13090
United States
Phone:
(866) 383-4484
All Raymour and Flanigan Contacts

Raymour and Flanigan in Smithtown, New York - Defective leather Sectional couches

1.0
Details
In March 2010 I purchased a 5 piece cognac leather sectional couch... Within a short period of time would you know the "COLOR" in the leather worn off... Calls were made to the company. They sent a technician 2 times to spray paint the area with a shoe polish in a can... Initially looked good but sad to say that too worn off.... Do yourself a favor and DO NOT buy from Them.
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Review
#1592048 Review #1592048 is a subjective opinion of poster.
Reason of review
Bad quality