filters
state:
Show
city:
Show
product:
Show
Don't buy from R&F... Shop around before buying a mattress at R&F and go with someone else for less. We bought a mattress with them and were told if we found the same one for less the price would be matched. First I question their integrity -- 2 days later they had a...
Read more
1.7
#1169355
Reply to reviews
It all began the night before our arranged delivery. We got the phone call that only the bottom half of our coffee table was available, but not to worry, because we wouldn't be charged for two deliveries. When our glass table top was delivered, the men realized that...
Read more
1.7
Product
#1168929
Reply to reviews
Purchased chair at the Central Park Ave location we were told to collect the chair on the Friday after our purchase and that they would call us when the truck was in. No one called so we called on the Friday we were told due to bad weather there were no deliveries the...
Read more
#1167781
Reply to reviews
Show

Raymour and Flanigan - Terrible wear on couch

Bought a 6 piece sectional. Two end pieces are turning red from the original brown. Called for service. Told it was “ normal wear and tear” after 3 years. They would do me a “ courtesy” visit to look at the furniture. After $3200 for the furniture and $250 for extended warranty all I have is garbage
#1167679
Reply to reviews
Show

Raymour and Flanigan - Low quality merchandise, low quality service

We purchased a couch and coffee table last year. The couch is falling apart, the coffee table has nicks from gentle use. Pillows that came with the couch retail for $75 each and began pulling after a few months. Customer service is subpar and nasty. NEVER AGAIN you’re not getting a deal.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1163316
Reply to reviews
Called the store to get information regarding a bedroom set I purchased from them 2 years ago. Heather at the north haven ct location on universal drive is horrible. If you work in customer service you should at least pretend to be kind forget professional.........
Read more
2.3
#1159125
Reply to reviews
We bought a couch and coffe table from a NYC showroom. We were told the night before delivery, that we could only get half the table because they did not have the top for it, but not to worry cause they would not charge us a second delivery charge. When the glass top...
Read more
1.3
Product
#1155042
Reply to reviews
We bought the base of a kitchen table. When we went to pick it up there was only one box, we were missing half of the base. We were told that we only bought half a base and they would sell us the other half. I told them that the sales person double checked and the...
Read more
1.5
Product
I didn't like
  • Poor customer service
#1148380
Reply to reviews
Raymour and Flanigan - Raymour & Flanigan - Inferior Quality Leather Sofa - Rips, Cracks, Poor Serivce
Raymour and Flanigan - Raymour & Flanigan - Inferior Quality Leather Sofa - Rips, Cracks, Poor Serivce
Raymour and Flanigan - Raymour & Flanigan - Inferior Quality Leather Sofa - Rips, Cracks, Poor Serivce
Raymour and Flanigan - Raymour & Flanigan - Inferior Quality Leather Sofa - Rips, Cracks, Poor Serivce
Bought various kinds of furniture, including a leather couch, sofa, ottoman and arm chair at Raymour and Flanigan, West Springfield, MA. After a very short time one sofa seat cushion began to sag in the middle, apparently there wasn't enough padding, or was...
Read more
1.8
I didn't like
  • Terrible customer service
  • False advertisement
  • Poor extended waranty
#1140581
Reply to reviews
Hello, I experience the exact same matter. I purchased a leather tufted sofa and two arm chairs. The color is totally wrong, then what the showroom had. I called the store back to exchange the furniture, and was told I would be charged a significant amount of monies...
Read more
2.8
#1134627
Reply to reviews