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I went with my mother to buy her a mattress and adjustable base.She has disabling arthritis so i purchased the most expensive mattress and base they had.when the base was delivered my mother discovered it was not the base we had ordered.They refused to take the base...
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Anonymous
Anonymous

You can call Nicole - director of customer service. Her number is 609-617-5622. She offered us zero assistance when they delivered furniture with bed bugs.

1.0
#986799
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I love the Coney Island store. The ladies at customer care is always pleasant and helpful except for the fat rude light skin girl that have the black spots on her face she always seem to have an attitude and she chews gum like she never had one before. I went to pay my...
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3.6
#985216
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My husband and I were having our house built. We went shopping for a new diningroom table and chairs. After weeks of looking, we found the perfect one at R&F. We asked if they could hold it for 2-3 weeks until we were ready to move in.. We were told No problem. we...
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#975241
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King Storage Bedroom Review

Raymour and Flanigan
#878173
1.2
Details
Raymour and flanigan has no concept of customer service. Once youve made the payment your furniture, you're locked in. They don't accomodate a single request. We purchased $4,000 worth of furniture from them and could not return a bunky board of $170 with a full refund. We've purchased furniture from various stores but never experienced something like this.
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money

Raymour And Flanigan Platinum Protection Plan Review

Raymour and Flanigan
#828689
1.0
Details
Raymour and Flanigan is faked. Platinum protection plan fraud.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff

Living Room Chair Review

Raymour and Flanigan
#822171
2.2
Details
We have bought two living room chairs . The workmanship is terrible and the service department is the worst. After just five months the upholstery has wrinkles and one armrest is loose.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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Living Room Set Review

Raymour and Flanigan
#812382
They send technician out for raggedy *** livingroom set suppose to be leather .say its nothing he can do. Well i tell you this on flatbush ave where i get it from..i will definitely drop the pleather livingroom pieces right inside there.never go back there again.
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Raymour and Flanigan spend tons of money on TV commercials and that keeps them afloat somehow. I paid way too much my selection compared to the other stores around but I thought i would last at least. The mattress is plain terrible, cant sleep on it and i paid over a...
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1.0
Product
#971381
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On November 26 i purchaseda dinning or should i say thought i purchased on. I was garennteed a delivery for December 9th and sales rep reviewed and statwd ithe set i choose qas in stock. My husband and i both took off for the delivery. On Decemver 6th they called my...
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1.0
#968262
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I purchased a $600 recliner 2 months ago. The right side of the seat cushion and back cushions are now flat and this irritates my back tremendously. The chair is downright uncomfortable. I called customer care and a tech came as scheduled, but it took 2 weeks for an...
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2.2
I didn't like
  • Customer care product defect handling
  • Rude customer service rep
#967595
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I totally agree. I brought a leather set as well and paid for an extended warranty, in the event that it crack and/or tear. Of course it does not cover normal wear and tear. But when I purchased it they said no matter what happens to it, it would be replaced. Call...
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2.0
#947813
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The main delivery guy was good; his 'helper' didn't tell him that he was untying the bottom of the sofa and so when it was untied, the bottom hit the floor and gouged two dents in the floor. Delivery guy immediately got his ipad, took photos. Customer service at R&F...
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I liked
  • Samantha
  • Salesperson
I didn't like
  • Lack of follow through
#938120
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Do not buy a Raymour and Flanigan Bellanest Mattress. Although they compare the construction to a Simmons it is not even close. I complained of the mattress sinking on one side and not the other which causes me to roll toward my wives side when we both are sleeping....
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2.0
I didn't like
  • Poor quality beds
#919443
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Bought a dining room set. Within 18 months I had 9 service calls. I believe after all these service calls, I should be given a re-select. What ever you do do not get their platinum service plan, since it decides whether you can get another set. I believe that...
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1.0
I didn't like
  • Lack of responsibility by company
  • Inferior furniture
  • Quality of my furniture and the return policy
#916266
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