Sweet Valley, Pennsylvania
Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money

I had several problems with Raymour and Flannigan’s quality but the area rug I received that smelled like wet dogs was the last straw. I paid to have the items delivered and was told the only way they would exchange the item was if I returned it to the store.

I would not get a refund I would have to take the replacement rug home myself. I am unable to return an 8’ X 11’ area rug let alone take it back and lay it out. My suggestion is to boycott Raymour and Flannigan’s stores. They are the worst company to do business with.

I am 65 years old and have never encountered such disrespect for customers. If it was a shame it would be laughable.

Product or Service Mentioned: Rug.

Reason of review: poor quality.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Poor quality, No refunds on defective materials.

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