October 2009, my mother layed-a-way furniture at Raymor & Flanigan, W. 125th St.
I asked the salesman if they give refunds. He said yes. Before a delivery date could be arranged, my mother was hospitalized a couple of times.
She decided not to get the furniture (due to hospital bills). She told R&F she no longer wants the furniture. But R&F told her that their policy is to not give refunds.
Plus they sold her furniture. Now she's stuck w/a $2100 store credit that she'll never use. Raymor & Flanigan should be reported to the Better Business Bureau, NY1, or Help Me Howard.