I purchased a chair under the impression that it would be delivered during a specific time period guaranteed by the salesman Jack. Not only did they deliver at a completely different time forcing someone to have to *** work to accommodate them, they did not call in advance to ensure someone would be expecting the delivery.
To make matters worse they delivered a damaged chair that we didnt even notice was damaged until it was turned on its side to notice that there were screws drilled into the leg of the chair to cover up the fact that the leg was cracked.
We called the salesman who was completely rude and made it seem as if he had not guaranteed anything to us at the time of purchase. He offered no solution and basically implied that we were *** out of luck. Really great service offered at this store as you can see.
We now had to contact customer service and have a technician come out which only happens during hours when we would have to *** from work again. Let it be known that this is only so someone can come look at the damage. Another day off will be required in order to fix the damage.
If anyone out there is looking to shop at this store...stay away. They do not stand by their guarantees and the respect for customers is terrible.
Product or Service Mentioned: Raymour And Flanigan Delivery Service.