Purchase Made: Sofa, love seat, 3 Tables with Glass tops
Model No.: 300215301
This is with reference to my earlier article on Raymour & Flanigan's high handed attitude. I'm pleased to resubmit that they have addressed all my concerns. I appreciate the empathy and understanding exhibited by the Regional Manager.
She not only apologised for the rudeness of the Store Manager but also assured me that they will replace & fix the glass top/s at an earliest possible date. They will also make a price adjustment of $131, which were charged from us at the time of purchase.
I hope that they will deliver their promises and keep up with their endeavours for creating customer delight.
Product or Service Mentioned: Raymour And Flanigan Sofa.