Not resolved
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
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I bought a Nutuzzi leather sectional about 8 years ago. I bought an extended service contract for 5 more years.

After about 3 years the arm rests wore out and I could feel the wood under it. I called and they came and restuffed it. I thought that was great. About a year later I called and said the cushions were getting flat and I could feel the wood underneath.

They came and said it felt normal. I argued with him and said its not normal at all. They called me back and said there was nothing they could do. I call this week and asked them if they could come and look at the couch for repair and I said I would pay for it.

They came and the guy said its way too soft and saggy. I got a call from R&F they said they don't want to deal with it. I paid $3500 for this couch and it's junk. They don't stand by their products or their customers.

I'm pissed and will never shop there again, neither will anybody I talk to. I would rather shop at BOB's

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of responsibility by company, Poor extended waranty.

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